Question 1

How long does it take to see effect? 睫毛液多久见效？

Answer

CAVILLA is a natural green product without hormones. The principle is to activate the hair follicle through small molecules to grow again. Eyelash growth takes time, please continue using and wait patiently. Generally, it takes 1 month to see effective result. You will see obvious difference once you finish your 1st bottle of Cavilla Eyelash Serum. 因为CAVILLA是无激素的绿色产品，原理是通过小分子激活毛囊从而重新生长，睫毛生长需要时间的，请大家耐心等待长睫毛的到来。一般一个月左右见效，用完一支的时候可以看到更明显的效果。

Question 2

How long can 1 bottle last? 睫毛液一支可以用多久？

Answer

1 bottle can be used around 60 days if you are only applying eyelids for lash growth. If you are using for both lash and eyebrows growth, it will be used up faster. For best result, 1 treatment is 3 bottles. 如果你只是把睫毛液用在睫毛上，一支可以用60天左右。如果你把睫毛液用在睫毛和眉毛上，可能会用得比较快。用完一支肯定会见效，一个疗程三支效果最佳。

Question 3

Can I apply it to my eyebrows? Does it work? 用在眉毛上有没有效果？

Answer

CAVILLA Eyelash Essence can also be used on eyebrows. Yes, it does work on growing your eyebrows too. CAVILLA眉睫增长液，睫毛眉毛一样适用，有效助于眉毛和睫毛生长。

Question 4

Eyes are red/itchy/swollen after using it? 刚使用睫毛增长液出现眼睛红/痒/肿的情况？

Answer

Don't worry. Eyelash Essence is to promote blood circulation. People with thinner or sensitive skin may appear red/itchy/swollen eyes when they first start using it. It's normal. These symptoms will be gone after a few days. Of course, there are a lot of people do not feel any situations mentioned. Remember to control the amount that you use, a small amount of smear on the eyelids will do. Gentle reminder: Do not to rub your eyes with your hands, because hands have a lot of bacteria. 不要担心。刚开始注意用量就好，睫毛增长液是促进血液循环的，皮肤薄或者眼睛比较敏感的刚开始可能出现眼睛红/痒/肿的情况。这些症状三五天就会自行消退，是正常的。记得少量涂抹，好的睫毛增长液都会有这种情况。当然有很多人用了没有任何感觉的。温馨提醒：不要用手去揉眼睛，手是有细菌的哦。

Question 5

Will the results keep forever? 是否一劳永逸？

Answer

Any hair on a human body has a growth cycle, will fall from time to time. Same goes to eyelashes and eyebrows. By using CAVILLA is to prolong the life of eyelashes and eyebrows. Even if you stop using, eyelashes that grow out again will be healthier, thicker and longer than the original eyelashes before using CAVILLA. Of course, we suggest long-term use as a beauty care product for maintenance. 人身上任何毛发都有生长周期的，时间到了都会代谢掉。睫毛和眉毛也是，即使昂贵的孕睫术或完全不用睫毛增长液也会代谢，没有一劳永逸的产品。使用CAVILLA有效于延长睫毛和眉毛的寿命。即使有一天不用了，重新长出来的也会比原始状态更健康浓密纤长。CAVILLA是性价比最高的产品，长度保持半年之久。当然，我们建议会长期使用，因为长出来的睫毛是自己的，当作一个保养。

Question 6

Why my lashes drop when I just started using CAVILLA? 为什么我刚开始用睫毛液，睫毛就掉了？

Answer

Some customers may have metabolic situation with the use of Eyelash Essence. In fact, the lashes that dropped due to metabolism are weak eyelashes. New growing eyelashes will be healthier and thicker. All in all, it is a good thing for us. Metabolic period takes about a week, lashes will be growing faster with the CAVILLA. 关于代谢，有个别顾客用睫毛液可能出现代谢情况。其实代谢掉的是不牢固的睫毛，新长出来的睫毛会更牢固更健康。所以代谢未必不是一件好事。代谢期大概一星期左右，使用CAVILLA会很快长起来的哦。

Question 7

Why my eyelashes long but not dense enough?为什么我睫毛很长可是不够密?

Answer

It depends on the number of hair follicles you have. Some people born with more hair follicles, eyelashes will be dense compare to those who have lesser hair follicles. 这是毛囊的多少决定的，有的人天生毛囊多，睫毛就会密。相对毛囊少，睫毛密度就没那么好。

Question 8

Why is my result not obvious? 前期使用效果不明显，为什么？

Answer

Every single person absorbs differently. Some people see their results between 1-4 weeks, while some people may not. You will be surprised when you finished 1 treatment (3 bottles of CAVILLA). 因为每个人吸收不一样，有的人前期效果可能不是很明显。完成一个疗程（三支CAVILLA）后，你会被自己的睫毛惊艳。

Question 9

Why is there growing hair around the face/eyes? 为什么脸眼睛周围长毛毛？

Answer

That is because the use of the process accidentally touched the skin, caused by the effect of our Eyelash Essence. Please be assure that hair will drop due to metabolism. Do not worry about it. 那百分之百是因为使用过程中不小心碰到皮肤导致的，我们的睫毛液效果很强大，有毛的地方就会长毛。不过不用担心，毛发都会代谢，这个也会代谢掉的。

Question 10

Will fat granule appear after using? 使用睫毛液出现脂肪粒了怎么办？

Answer

Eyelash Essence is to provide enough nutrients to hair follicle, in order to promote lashes growth. So, excessive nutrient might cause the growth of fat granule with the additional use of eye cream. Do not worry, after a period of time it will subside of its own. 因为睫毛液是给毛囊足够的营养，使毛囊生长，加上大部分的人会使用眼霜，营养过剩导致的，不要担心，会自行消退的。

Question 11

Can pregnant lady / children use it? 孕妇/小孩子可以用吗？

Answer

We do not recommend pregnant lady to use. Not because of the product is unsafe for pregnant lady, they need to be very careful of using any skin care products during their pregnancies. (Even eyedrops are not supposed to use by pregnant lady). However, Eyelash Essence can be used during breastfeeding. We do not recommend children under 14 years old to use. It is not necessary for them to use. 孕妇我们不建议使用。不是产品不安全，是因为孕妇用任何护肤品产品都要小心，哪怕眼药水都是孕妇禁用。哺乳期可以用CAVILLA。 14岁以下儿童不建议使用，孩子也没必要啊。

Question 12

Can it use after doing permanent eyeliner tattoo? 做了美瞳线可以用睫毛液吗？

Answer

You may use when your eyes are fully revovered from the surgery. 美瞳线做完，结痂后伤口完全好了就可以使用。

Question 13

Does your product contain hormones? 你的产品有激素吗？

Answer

Don’t worry, it contains NO hormones. 放心，绝对没有激素。

Question 14

It seems a bit expensive...你的睫毛液品牌好像有点贵...

Answer

Some customers say that CAVILLA is more pricey than other brands, but they will come back to buy our CAVILLA after comparison. Because buying a product that use on our face, always need to prioritize quality over price. CAVILLA is effective yet affordable compare to a lot of other brands in the market. 有一些客户说CAVILLA比其他品牌的贵，但是他们对比之后都会回来购买我们的CAVILLA。因为涂抹在眼睛方面始终需要选择有质量的产品，不是选择便宜/无效用的产品。

Question 15

Can I use if I have done Eyelashes Extension? 嫁接睫毛后可以用吗？

Answer

Yes, you may use it after 1-2 weeks after doing eyelashes extension/when the glue has fully dried. 可以，你可以等嫁接睫毛后的一两个星期后使用CAVILLA或者嫁接睫毛的胶水完全干了之后。

Question 16

Do I need to use it if I have Eyelashes Extension? 嫁接睫毛后还需要使用吗？

Answer

Yes, you need to use CAVILLA even more in order to maintain your own natural lashes. Some people face lash loss/bald eyelids problem after doing Eyelashes Extension, this is why it's important to use CAVILLA if you have the habit of doing Eyelashes Extension. 是的。嫁接睫毛的你更需要使用CAVILLA来维持自身的睫毛。有些人做了嫁接睫毛后，会面对睫毛脱落，光秃秃的眼皮问题。这就是为什么你更需要使用CAVILLA的原因。

Question 17

How to use? 使用方法是什么？

Answer

English Version:

Chinese Version:

How to use CAVILLA: 1) Remove make up, Take out contact lens. 2) Clean eyes with water, wipe it dry. 3) Apply skincare products (eg: eyecream) *skip this step if you don't have* 3) Open the brush, remove excessive serum back to the bottle. 4) Apply with semi-closed eyes, like how you apply Eyeliner (as shown in the picture above) 5) Wipe the excessive liquid on your eyes with a paper towel and tighten the bottle cap. Use twice a day with every morning and night. Gentle reminder: Only for external use, if the product gets into eyes, can be washed with water. This product is not for pregnant women. Please keep in a cool and dry place, Keep out of reach of children. CAVILLA使用方法： 1）卸妆洗脸，把隐形眼镜脱下。 2）用清水清洁眼部，抹干净。 3）涂保养品（如：眼霜）*没有涂保养品的请略过这个步骤。 4）扭开沾了睫毛液的刷子，挂除多余睫毛增长液。 5）微闭眼睛像画眼线一样，沿着睫毛根部涂抹（如上图所示）。 6）用湿纸巾擦掉在眼皮多余的液体，扭紧瓶盖。每天早晚各一次。温馨提示：只供外用。若产品不慎入眼，可用清水冲洗。请置于阴凉干燥处保存，放置于孩童不易接触处。孕妇不宜使用，哺乳期可用。

Question 18

Is CAVILLA Eyelash Essence safe to use? 使用睫毛液安全吗？

Answer

Yes, it is safe to use. all of our CAVILLA products are tested by the PONY Report Test Security through the High Authority certification. 是的，你可以放心使用。所有CAVILLA的产品都有被检测通过。

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